In this recorded webinar co-founder of motivational interviewing (MI) Stephen Rollnick with expert colleague Orla Adams discuss this very common challenge: you are on the frontline of care or customer service and wave after wave of people are wanting more from you or not happy with the service you provide. How can you preserve your wellbeing and transform these common conversations into something more manageable, productive and satisfying?

This recording will be of interest to all involved in striving for better communication with clients and colleagues in diverse settings and cultures. Its usually not good enough to be caring. Skilfulness is essential, as is self-awareness.

Steve and Orla bring together their experiences in many settings to provide a clear overview, a new model of helpfulness, personal reflection, demonstration and more.

Cost: £25.